Documentation for the Magic Suite of MSP Automation systems by Panoramic Data Limited, covering AlertMagic, ConnectMagic, DataMagic MonitorMagic ReportMagic and suite-wide Administration.

AlertMagic

AlertMagic intercepts alerts as they are generated from your Observability platform. That could be direct from the Meraki API, LogicMonitor, or any other source. A high-performance rules-based engine then filters and de-duplicates the feed, raising and enriching tickets directly into your ITSM tool.

Unlike complex AIOps solutions – AlertMagic delivers rapid value, with low investment, and doesn’t add unneccesary delays to what could be a service-critical response.

AlertMagic is designed as a lightweight SaaS solution that can be added into any operations toolchain. The range of adapters is constantly changing – let us know if you have any special requirements, we’d love to help!

View AlertMagic's Quick Start Guide.

ConnectMagic

ConnectMagic provides productised System Integration for Managed Service Providers.  If you’re struggling to keep data flowing – and relying on standard integrations is proving a limitation – ConnectMagic is here to help.  Its ‘Hub and Spoke’ model ensures that data is replicated through your IT tooling, reliably and continuously.

View ConnectMagic's Quick Start Guide.

DataMagic

Meraki DataMagic extracts data from the complex set of Meraki APIs, plus integrates with webhooks for alerting, and provides an observability and analytics engine for you to create MSP service wraps.

With a user-friendly web UI, you can quickly perform powerful queries against thousands of entries within seconds, allowing you to make data driven decisions faster than ever before.

View DataMagic's Quick Start Guide.

ReportMagic

Building IT Operations services on standard toolchains leaves data locked in silos. This leaves you dependent on the UI of your standard tooling to provide the insights you need. Or alternatively, you may be left writing a ton of bespoke Python to pull the data out of APIs or SQL databases.

ReportMagic solves these issues with a set of standard Macros that interrogate your MSP toolchain. By combining this data with your own bespoke brand pack, reports can be generated reliably on a schedule, and delivered wherever you want them to go.

ReportMagic is a SaaS service. It provides a range of pre-built templates to help ease adoption. Panoramic Data also provides flexible services to assist with report writing, should that be needed.

View ReportMagic's Quick Start Guide.

Administration

This is a standalone application for Tenant Admins to manage more advanced aspects of each of their apps, such as:

• Create Roles, Role Permissions and Role Memberships that provide ways to restrict certain user actions
• Setup Connections between different systems - e.g. to make LogicMonitor data available to ReportMagic
• Manage users - and to add, create, delete and assign Roles
• View and manage Subscriptions
• View and manage project details (hours used, consumed etc)
• And much more...

Only Tenant Admins can use the app - normal users can login but they will be presented with no items in the menu, and no way to perform any actions. If you would like one of your users to be a Tenant Admin, simply use the Users page and assign them as such.

View the Administrator's Quick Start Guide.