Summary

To get started with AlertMagic:

1. Create Connections
2. Finalize the rule sets that will handle alerts
3. Create an initial configuration
4. Set up the parsing for inbound alerts from your AMS
5. Manipulate fields for sending to your IMS
6. Gather the endpoints and credentials for the IMS
7. Test the initial configuration by raising an alert from the AMS
8. Check for configuration differences needed in Production
9. Agree a period (typically 7 days) for final acceptance testing
10. Identify a Go Live date
11. Check the system during the agreed period against acceptance test criteria
12. Perform any final required changes
13. Deploy the integration to Production

Creating Connections

1. Using the Admin app (or ReportMagic), go to the Connections page
2. Click the Create button to create a new Connection
3. Create one for the Alert Management System (AMS), e.g. LogicMonitor
4. Create one for the Issue Management System (IMS), e.g. Jira
5. Ensure that 'AlertMagic Accesss' is checked when you create each one
6. In AlertMagic, add entries on the following pages, selecting the relevant connection you just created in each case
• Alert Management System (AMS)
• Issue Management system (IMS)

Linking Integrations

1. Link the Connections on the integrations page
2. Create a new integration
3. Select the correct options under
• Alert Management System
• Issue Management System
• Deployment Target (you still need to select this even if you haven’t created a custom one)
4. Once this is saved, a set of authentication credentials is created, this should be saved somewhere secure. Once the pop up is closed the password can’t be accessed again
5. Variables can be added manually but new variables will be populated as the configuration is completed which happen next
6. Go to alert studio and select the newly created integration

Create or import a template. The config is currently in a Json file, this is moving to UI.