AlertMagic - Quick Start

In Summary

To quickly start using AlertMagic:

Create Connections
Finalize the rule sets that will handle alerts
Create an initial configuration
Set up the parsing for inbound alerts from your AMS
Manipulate fields for sending to your IMS
Gather the endpoints and credentials for the IMS
Test the initial configuration by raising an alert from the AMS
Check for configuration differences needed in Production
Agree a period (typically 7 days) for final acceptance testing
Identify a Go Live date
Check the system during the agreed period against acceptance test criteria
Perform any final required changes
Deploy the integration to Production

Creating Connections

In ReportMagic select AlertMagic Access in both cases.
Do not select ReportMagic, as we only want to use Read Only for ReportMagic.
Ensure you set the Alert Management System (the alert source, e.g. Meraki, LogicMonitor) and the Issue Management System (e.g.Autotask).
In AlertMagic, add entries on the following pages, selecting the relevant connection you just created in each case

Alert Management system
Issue Management system

Linking Integrations

Link the connections on the integrations page
Create a new integration
Select the correct options under

Alert Management system
Issue Management system
Deployment Target (you still need to select this even if you haven’t created a custom one)

Once this is saved, a set of authentication credentials is created, this must be saved (passbolt). Once the pop up is closed the password can’t be accessed again.
Variables can be added manually but new variables will be populated as the configuration is completed which happen next
Go to alert studio and select the newly created integration.

Create or import a template. The config is currently in a Json file, this is moving to UI.

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