ReportMagic

[AutoTask.TicketList:]

Inserts one or more properties for a list of AutoTask tickets.

Compatibility

The macro can be used in all input document types and in Report Studio.

Usage

Valid properties are: 'AccountId', 'AccountPhysicalLocationID', 'AemAlertId', 'AllAsJObject', 'AllAsJson', 'AllocationCodeId', 'ApiVendorId', 'AssignedResourceId', 'AssignedResourceRoleId', 'BusinessDivisionSubdivisionId', 'ChangeApprovalBoard', 'ChangeApprovalStatus', 'ChangeApprovalType', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'CompletedByResourceId', 'CompletedDate', 'ContactId', 'ContractId', 'ContractServiceBundleId', 'ContractServiceId', 'CreateDate', 'CreatedByContactId', 'CreatorResourceId', 'CreatorType', 'CurrentServiceThermometerRating', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalId', 'FirstResponseAssignedResourceId', 'FirstResponseDateTime', 'FirstResponseDueDateTime', 'FirstResponseInitiatingResourceId', 'HoursToBeScheduled', 'Id', 'ImpersonatorCreatorResourceId', 'InstalledProductId', 'IssueType', 'LastActivityDate', 'LastActivityPersonType', 'LastActivityResourceId', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'LastTrackedModificationDateTime', 'MonitorId', 'MonitorTypeId', 'OpportunityId', 'PreviousServiceThermometerRating', 'Priority', 'ProblemTicketId', 'ProjectId', 'PurchaseOrderNumber', 'QueueId', 'Resolution', 'ResolutionPlanDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDateTime', 'ResolvedDueDateTime', 'RmaStatus', 'RmaType', 'ServiceLevelAgreementHasBeenMet', 'ServiceLevelAgreementId', 'ServiceLevelAgreementPausedNextEventHours', 'ServiceThermometerTemperature', 'Source', 'Status', 'SubIssueType', 'TicketCategory', 'TicketNumber', 'TicketType', 'Title', 'Unknown' or 'UserDefinedFields'.

Updates

One year ago · August 2025

Updated the help examples.

Parameters (98)

Grouped View

Mandatory (1)

Parameter	Type	Purpose	Options	Default
properties	List<String>	The property or properties to insert.	N/A	N/A

Behaviour (11)

Parameter	Type	Presence	Purpose	Options	Default
calculate	String	Optional	Post processing formula. Use {value} to substitute the macro's output into the formula as text, e.g. {value}/1024, or the bare word value to use the output itself, e.g. jPath(value, 'id') to read a property from an object. If the result is fractional it is shown to two decimal places unless you also set format, e.g. format=G to show it in full; a value kept by storeAs always retains its full precision.	N/A	N/A
desiredExecutionResult	List<ExecutionResult>	Optional	If specified, asserts the expected execution result of the macro. Accepts a single value or a semicolon-separated list of acceptable values (e.g. 'Success;Warning'). The macro executes normally; if the actual result matches any of the desired values, the result is converted to Success. If the actual result does not match, the result is converted to MacroError with a descriptive message. This is primarily used for testing and diagnostic purposes. Valid values are: 'Unknown', 'Success', 'MacroError', 'WorkerStopped', 'Running', 'Warning', 'NeverRun', 'Cancelled', 'Pending', 'Paused', 'SystemError', 'Deferred' and 'Stopped'.	Cancelled Deferred MacroError NeverRun Paused Pending Running Stopped Success SystemError Warning WorkerStopped	N/A
errorOnOverflow	Boolean	Optional	Should NCalc expression evaluation throw error on Overflow	true false	true
expectedType	String	Optional	If specified, asserts the expected output type of the macro result. The macro executes normally; if the actual type does not match, a macro error is generated. Requires 'storeAs', 'storeAsHidden', or 'storeFormattedValueAs' to be set for typed validation. Valid types include CLR names (e.g. Int32, Int64, Single, Double, Boolean, String, JArray, JObject) and C# keyword aliases (e.g. int, long, float, double, bool, string, uint, ulong, short, ushort, byte, sbyte, decimal, char, object). The special value 'Number' matches any numeric type.	N/A	N/A
expectedValue	String	Optional	If specified, asserts the expected output value of the macro result. The macro executes normally; if the actual value does not match, a macro error is generated. When 'storeAs' or 'storeAsHidden' is set, the stored variable value is compared. Otherwise, the document output text is compared.	N/A	N/A
hidden	Boolean	Optional	Whether to hide the macro output.	true false	false
if	String	Optional	The condition that must be true in order for the macro to be executed/evaluated. Must either evaluate to true or false, for example: "3+5=8" or "contains('abcd', 'z')".	N/A	true
mode	MacroMode	Optional	The mode in which variables are stored. In legacy mode (default for Schedules), the variable created is a string and formatted. In normal mode (default for Report Studio), the output variable is stored as a strongly-typed object, e.g. an Int32 or a JArray etc., rather than a formatted string.	Legacy Normal	Legacy
obfuscation	ObfuscationType	Optional	Obfuscation type. Use obfuscation to write reports where sensitive data is hidden. When used, ReportMagic guarantees that the same input string will map to the same output string for the whole of the report (but the next time the report runs, it will most likely map to a different value). If you use obfuscation, the property in your macro will not show up and instead, you will see a fake item of the obfuscation type chosen.	None UkTown DeviceName Company IpAddress PrivateIpAddress	None
redact	Boolean	Optional	Whether substituted variables are hidden from macro results (and the word 'REDACTED' will appear in progress screens and elsewhere in the web UI).	true false	false
warning	String	Optional	If specified, adds a warning message for this macro. This is processed as an NCalc, and the warning message will ALWAYS be present and will be the value of the evaluated NCalc expression.	N/A	N/A

Colours (21)

Parameter	Type	Presence	Purpose	Options	Default
colorTableCell	Boolean	Optional	Whether to color table cells if thresholds are breached, rather than color the text.	true false	true
criticalFontBackgroundColor	Color	Optional	The critical font background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
criticalFontColor	Color	Optional	The critical font color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
criticalTableCellBackgroundColor	Color	Optional	The critical table cell background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
errorFontBackgroundColor	Color	Optional	The error font background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
errorFontColor	Color	Optional	The error font color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
errorTableCellBackgroundColor	Color	Optional	The error table cell background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
fatalFontBackgroundColor	Color	Optional	The fatal font background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
fatalFontColor	Color	Optional	The fatal font color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
fatalTableCellBackgroundColor	Color	Optional	The fatal table cell background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
fontBackgroundColor	Color	Optional	The font background color to use.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
fontColor	Color	Optional	The font color to use.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
infoFontBackgroundColor	Color	Optional	The info font background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
infoFontColor	Color	Optional	The info font color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
infoTableCellBackgroundColor	Color	Optional	The info table cell background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
normalFontBackgroundColor	Color	Optional	The normal font background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
normalFontColor	Color	Optional	The normal font color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
normalTableCellBackgroundColor	Color	Optional	The normal table cell background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
warningFontBackgroundColor	Color	Optional	The warning font background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
warningFontColor	Color	Optional	The warning font color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A
warningTableCellBackgroundColor	Color	Optional	The warning table cell background color to use. If omitted, no change is made.	A named color or an HTML-encoded color .Note that 'transparent' is a valid color that you can use in any macro parameter that expects a color.	N/A

Formatting (15)

Parameter	Type	Presence	Purpose	Options	Default
criticalFontBold	Boolean	Optional	Change the critical font weight (true=strong, false=normal). If omitted, no change is made.	true false	N/A
criticalFontSize	Double	Optional	Change the critical font size in points. If omitted, no change is made.	From 2 to 200	N/A
errorFontBold	Boolean	Optional	Change the error font weight (true=strong, false=normal). If omitted, no change is made.	true false	N/A
errorFontSize	Double	Optional	Change the error font size in points. If omitted, no change is made.	From 2 to 200	N/A
fatalFontBold	Boolean	Optional	Change the fatal font weight (true=strong, false=normal). If omitted, no change is made.	true false	N/A
fatalFontSize	Double	Optional	Change the fatal font size in points. If omitted, no change is made.	From 2 to 200	N/A
fontBold	Boolean	Optional	Change the font weight (true=strong, false=normal). If omitted, no change is made.	true false	N/A
fontSize	Double	Optional	Change the font size in points. If omitted, no change is made.	From 2 to 200	N/A
format	String	Optional	The formatting to use for numbers. You can also specify 'format=string' to force numbers to be treated as strings. For dates, C# date formats are supported, plus two special values (in any casing): 'format=dayOfWeek' for the day of the week as a number (Sunday = 0; use 'format=dddd' for the day name) and 'format=epoch' for the number of seconds since 1970-01-01 UTC.	N/A	N/A
infoFontBold	Boolean	Optional	Change the info font weight (true=strong, false=normal). If omitted, no change is made.	true false	N/A
infoFontSize	Double	Optional	Change the info font size in points. If omitted, no change is made.	From 2 to 200	N/A
normalFontBold	Boolean	Optional	Change the normal font weight (true=strong, false=normal). If omitted, no change is made.	true false	N/A
normalFontSize	Double	Optional	Change the normal font size in points. If omitted, no change is made.	From 2 to 200	N/A
warningFontBold	Boolean	Optional	Change the warning font weight (true=strong, false=normal). If omitted, no change is made.	true false	N/A
warningFontSize	Double	Optional	Change the warning font size in points. If omitted, no change is made.	From 2 to 200	N/A

Conditional Formatting (35)

Parameter	Type	Presence	Purpose	Options	Default
criticalEq	String	Optional	The macro is considered 'critical' if the output is equal to this value.	N/A	N/A
criticalGe	String	Optional	The macro is considered 'critical' if the output is greater than or equal to this value.	N/A	N/A
criticalGt	String	Optional	The macro is considered 'critical' if the output is greater than this value.	N/A	N/A
criticalIf	String	Optional	The macro is considered 'critical' if the expression evaluates to true. Use 'value' as the macro output in the expression.	N/A	N/A
criticalLe	String	Optional	The macro is considered 'critical' if the output is less than or equal to this value.	N/A	N/A
criticalLt	String	Optional	The macro is considered 'critical' if the output is less than this value.	N/A	N/A
criticalNe	String	Optional	The macro is considered 'critical' if the output is not equal to this value.	N/A	N/A
errorEq	String	Optional	The macro is considered 'error' if the output is equal to this value.	N/A	N/A
errorGe	String	Optional	The macro is considered 'error' if the output is greater than or equal to this value.	N/A	N/A
errorGt	String	Optional	The macro is considered 'error' if the output is greater than this value.	N/A	N/A
errorIf	String	Optional	The macro is considered 'error' if the expression evaluates to true. Use 'value' as the macro output in the expression.	N/A	N/A
errorLe	String	Optional	The macro is considered 'error' if the output is less than or equal to this value.	N/A	N/A
errorLt	String	Optional	The macro is considered 'error' if the output is less than this value.	N/A	N/A
errorNe	String	Optional	The macro is considered 'error' if the output is not equal to this value.	N/A	N/A
fatalEq	String	Optional	The macro is considered 'fatal' if the output is equal to this value.	N/A	N/A
fatalGe	String	Optional	The macro is considered 'fatal' if the output is greater than or equal to this value.	N/A	N/A
fatalGt	String	Optional	The macro is considered 'fatal' if the output is greater than this value.	N/A	N/A
fatalIf	String	Optional	The macro is considered 'fatal' if the expression evaluates to true. Use 'value' as the macro output in the expression.	N/A	N/A
fatalLe	String	Optional	The macro is considered 'fatal' if the output is less than or equal to this value.	N/A	N/A
fatalLt	String	Optional	The macro is considered 'fatal' if the output is less than this value.	N/A	N/A
fatalNe	String	Optional	The macro is considered 'fatal' if the output is not equal to this value.	N/A	N/A
infoEq	String	Optional	The macro is considered 'info' if the output is equal to this value.	N/A	N/A
infoGe	String	Optional	The macro is considered 'info' if the output is greater than or equal to this value.	N/A	N/A
infoGt	String	Optional	The macro is considered 'info' if the output is greater than this value.	N/A	N/A
infoIf	String	Optional	The macro is considered 'info' if the expression evaluates to true. Use 'value' as the macro output in the expression.	N/A	N/A
infoLe	String	Optional	The macro is considered 'info' if the output is less than or equal to this value.	N/A	N/A
infoLt	String	Optional	The macro is considered 'info' if the output is less than this value.	N/A	N/A
infoNe	String	Optional	The macro is considered 'info' if the output is not equal to this value.	N/A	N/A
warningEq	String	Optional	The macro is considered 'warning' if the output is equal to this value.	N/A	N/A
warningGe	String	Optional	The macro is considered 'warning' if the output is greater than or equal to this value.	N/A	N/A
warningGt	String	Optional	The macro is considered 'warning' if the output is greater than this value.	N/A	N/A
warningIf	String	Optional	The macro is considered 'warning' if the expression evaluates to true. Use 'value' as the macro output in the expression.	N/A	N/A
warningLe	String	Optional	The macro is considered 'warning' if the output is less than or equal to this value.	N/A	N/A
warningLt	String	Optional	The macro is considered 'warning' if the output is less than this value.	N/A	N/A
warningNe	String	Optional	The macro is considered 'warning' if the output is not equal to this value.	N/A	N/A

Output (3)7 additional

Parameter	Type	Presence	Purpose	Options	Default
delimiter	Char	Optional	In Legacy Mode, the delimiter character to use when specifying multiple input properties (like properties=property1;property2;property3).	N/A	;
listDelimiter	Char	Optional	In Legacy Mode, the delimiter character to use between each set of items in the output list. Each set of ticket properties are delimited by this character.	N/A	;
propertyDelimiter	Char	Optional	In Legacy Mode, the delimiter character to use when there are multiple properties for each ticket in the output.	N/A	^

Additional (7)

Parameter	Type	Presence	Purpose	Options	Default
failureText	String	Optional	The text to display should the macro fail to execute. Note that a poorly-specified macro (e.g. omitting mandatory parameters) will still result in an error message.	N/A	N/A
failureVariable	String	Optional	The name of a variable to create should the macro fail to execute. The variable will be a text variable, and will contain either the failure text (only if the failureText parameter is set), otherwise it will contain the exception / failure message.	N/A	N/A
outputListsAsJarray Normal mode	Boolean	Optional	Any macros that output lists can optionally (in Normal mode) output a jArray instead.	true false	true
storeAs	String	Optional	The variable to store the result as. If the variable name ends 'Json' (any casing) its value is wrapped in json tags. That marks the value as JSON so it can be passed straight into a parameter that expects json content, and the RMScript editor also displays it with JSON highlighting. When several variables are stored at once each one is judged by its own name.	N/A	N/A
storeAsHidden	String	Optional	The variable to store the result as, while hiding the output. Equivalent to 'storeAs=ThisValue, hidden=true'.	N/A	N/A
storeAsVariableDelimiter	Char	Optional	The delimiter used by storeAs to split a TEXT value, when there are multiple stored variables. For example, in this macro, we indicate that the value to be stored should be split by the asterisk when being stored: [String:value=abcd, storeAs=var1;var2;var3;var4, storeAsVariableDelimiter=]. If splitting on this delimiter does not produce one value per variable, the '^' character is tried instead; that applies whatever this parameter is set to, and is what allows a single variable to hold a value containing a ';'. Note this delimiter is only used for a TEXT value. A list or a JSON array is instead shared out one element per variable, and a JSON object by its property values in order, so storing jObject('a',1,'b',2) as two variables gives 1 and 2. Any other type cannot be split across several variables at all.	N/A	;
storeFormattedValueAs	String	Optional	The name of the STRING variable to store the result as and output (both will use the same format) into the report. Note that if you also use 'storeAsHidden' in the same macro, you should not expect the output to be hidden, as this parameter overrides that. As with 'storeAs', a name ending 'Json' has its value wrapped in json tags.	N/A	N/A

General (3)2 additional

Parameter	Type	Presence	Purpose	Options	Default
properties	List<String>	Mandatory	The property or properties to insert.	N/A	N/A
accountId	Int32	Optional	The ID of the account for which to fetch tickets.	N/A	N/A
connectionName	String	Optional	The name of the AutoTask connection	N/A	N/A

Additional (2)

Parameter	Type	Presence	Purpose	Options	Default
comment	String	Optional	Add a comment to make your document template more readable. The comment is discarded in the output document.	N/A	N/A
singleValueList Normal mode	Boolean	Optional	In Normal Mode and for macros that output JArrays only, whether to convert a JArray of single-property jObjects into a flat JArray of values.	true false	false

Deprecated (1)

Parameter	Type	Preferred Parameter	Purpose	Options	Default
property	List<String>	properties	The property or properties to insert.	N/A	N/A

Examples (1)

Example 1

[AutoTask.AccountList: properties=Id, storeAsHidden=AccountIds]
[ForEach: values={AccountIds}, take=5, storeAs=AccountId]
    Account ID: [Calculate: value={AccountId}, format=000]
	Account Name: [AutoTask.AccountProperty: id={AccountId}, properties=AccountName][AutoTask.TicketList: properties=Id, storeAsHidden=TicketIds, accountId={AccountId}]
	[ForEach: values={TicketIds}, take=5, storeAs=TicketId]
        Ticket ID: [Calculate: value={TicketId}, format=000] 
        Ticket Title: [AutoTask.TicketProperty: id={TicketId}, properties=Title]
    [EndForEach:]
[EndForEach:]

Compatibility

Usage

Updates

Examples (1)

Example 1

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