Viewing Issues
Viewing All Issues
To view issues (tickets) relating to your projects:
- In ProMagic, from the menu, click Issues.
By default, this page shows a table of your open tickets. - Choose which columns you'd like to have shown in the table, from the following:
- Sort each column in the table using the arrows on the column headers:
Filtering Issues
You can filter issues using the Filter (funnel) or by typing directly into the Search box.
To have the table display a subset of your issues:
- Click the Filter (funnel) to show only tickets of a certain type:
The Search box updates to reflect your filter:
To filter using the Search box, type your requirement. For example, use one of the following to filter on status:
- status:"Being Defined"
- status:"Ready for Progress"
- status:"In Progress"
- status:"Ready for Test"
- status:"In Test"
- status:"With Customer"
- status:"Customer Blocked"
- status:"Progress Blocked"
- status:"Abandon Requested"
- status:"Closed"
Similarly, show issues that are NOT in a particular state, by adding ! after the colon, for example:
status:!In(Closed|"With Customer")
means "do not show tickets that have a status of Closed or "With Customer ".
Downloading a spreadsheet of issues
To download a XLSX spreadsheet of your issues:Click Download to get a XLSX file of the filtered issues currently shown with either the fields shown, or all fields.
Viewing details of a specific issue
To view all details of a specific ticket:
- Click an issue to show:
- In the top right, details and description
- In the bottom right hand, comments on the ticket.
Adding a comment
- To add a comment to a selected issue, in the bottom right, click the Add comment button:type your comment then click Add.
This adds the comment to the ticket in our systems.
Logging a new issue
To create a new issue:
- Click the Create Issue button
.
- Choose the Project, Type, Priority of the issues you are raising.
- Enter a summary and description, then click Submit.
