Viewing Issues
On this page:
- Viewing and filtering issues
- Adding comments
- Creating new issues
- Viewing dashboards of issues
Viewing All Issues
To view issues (tickets) relating to your projects:
- In ProMagic, from the menu, click Issues.
By default, this page shows a table of your open tickets. - Choose which columns you'd like to have shown in the table, from the following:
- Sort each column in the table using the arrows on the column headers:
Filtering Issues
You can filter issues using the Filter (funnel) or by typing directly into the Search box.
To have the table display a subset of your issues:
- Click the Filter (funnel) to show only tickets of a certain type:
The Search box updates to reflect your filter:
To filter using the Search box, type your requirement. For example, use one of the following to filter on status:
- status:"Being Defined"
- status:"Ready for Progress"
- status:"In Progress"
- status:"Ready for Test"
- status:"In Test"
- status:"With Customer"
- status:"Customer Blocked"
- status:"Progress Blocked"
- status:"Abandon Requested"
- status:"Closed"
Similarly, show issues that are NOT in a particular state, by adding ! after the colon, for example:
status:!In(Closed|"With Customer")
means "do not show tickets that have a status of Closed or "With Customer ".
Downloading a spreadsheet of issues
To download a XLSX spreadsheet of your issues:Click Download to get a XLSX file of the filtered issues currently shown with either the fields shown, or all fields.
Viewing details of a specific issue
To view all details of a specific ticket:
- Click an issue to show:
- In the top right, details and description
- In the bottom right hand, comments on the ticket.
Adding a comment
- To add a comment to a selected issue, in the bottom right, click the Add comment button:type your comment then click Add.
This adds the comment to the ticket in our systems.
Logging a new issue
To create a new issue:
- Click the Create Issue button
.
- Choose the Project, Type, Priority of the issues you are raising.
- Enter a summary and description, then click Submit.
Viewing Dashboards
Dashboards give you a focused view of your issues, organised into named sections - for example one per project. Dashboards are set up for you by Panoramic Data and when configured, just appear and data shown there refreshes automatically every few minutes.
For example:
If you would like a dashboard, please add Feedback and we will be in touch to define it with you.
To view your dashboard:
- In ProMagic, from the menu, click Issues.
- If dashboards have been set up for your organisation, in the View drop-down which appears above the table, select a dashboard.
The dashboard displays. - To return to the standard table view, click in the View drop-down, select All Issues.
When viewing a dashboard, you can:
- Expand and collapse sections in the coloured title bar
- Click a column heading to sort by a column.
- Filter a column's using the funnel icon to narrow for example, to one status or assignee. A filter applies to all issues in a section, even if the section is multiple pages.
- Move through the pages or change the number of issues shown per page. For example:
- Click an issue to view its details and comments on the right, exactly as on the All Issues view.
About Your Preferred Views
ProMagic remembers your last-used view.
Each dashboard also has its own web address (for example /issues?view=3) which you can bookmark or share with a colleague in your organisation.
Creating Dashboards (Super Admin Only)
Currently:
- In Jira, ensure you have set up a Dashboard as required.
- In ProMagic, click Dashboards then click Create.
- Select the required tenant, Jira dashboard ID, give the dashboard a name and description and click Save.
