Meraki DataMagic - Support
We want you to get the most out of DataMagic and are here to help. If you have any questions or need assistance:
- On the top right, click the Feedback button
- Feedback is responded to as soon as possible during UK business hours
Bug Reports
Despite our best efforts, bugs do occasionally slip through the net. If you experience an issue with DataMagic, please follow the steps below to report it to our support team:
- Navigate to the page were you are experiencing the issue
- Click the Feedback button
- Ensure the Type shown is Bug Report
- Enter a Summary and in the Description box, provide as much detail as possible about the issue you are experiencing, including:
- What you were doing when the issue occurred
- What you expected to happen
- What actually happened
- Any error messages you received
- Click Submit
- A message showing your ticket number appears - you may wish to note this for future reference
- What you expected to happen
- What actually happened
- Any error messages you received
One of our team will be in touch and may ask for further information and screenshots.
Feature Requests
We welcome ideas for new features and improvements and treat customer-requested features as priority, often including them in the next release. To submit a request for a new feature:
- Click the Feedback button
- From the Type dropdown, select Feature Request
- Enter a description of the requested feature, with much detail as you can provide then click Submit
A message showing your ticket number appears - you may wish to note this for future reference.
Support Requests
Some features, such as remote SQL access, require additional configuration and setup. If you require assistance with these or anything else:
- Click the Feedback button
- From the Type dropdown, select Support Request
- Enter a Summary and in the Description box, provide details of the support we can provide
- Click Submit
A message showing your ticket number appears - you may wish to note this for future reference.
