AlertMagic - Alert Management Systems (AMS)
An Alert Management System (AMS) is the system that raises alerts - the source side of AlertMagic. Each Integration reads its incoming notifications from one AMS and, where the configuration needs it, calls back into that AMS to look up extra detail (for example, checking whether a device's parent is already down before raising a new incident).
Supported systems
| System | Notes |
|---|---|
| LogicMonitor | The most common source; alerts arrive via LogicMonitor's alert delivery integrations. |
| Cisco Meraki | Alerts arrive via Meraki webhooks or from DataMagic. |
| Microsoft Azure | Alerts arrive via Azure Monitor action groups. |
| No Action | A test system that accepts payloads but performs no callbacks - useful when trying out configuration. |
If you need to work with a system that is not listed, please contact support.
The AMS page
The page lists the Alert Management System records available to your tenant, and lets you create, edit, and delete them. Each record holds:
- Name and Description - how the AMS appears when you attach it to an Integration.
- Parent ID Field - the field in the alert payload that identifies an alert's parent, used by parent-aware processing (for example, suppressing child alerts while a parent device is down).
- Config JSON - system-specific settings, including the type of AMS and how to reach it.
- Connection - an optional link to a shared Magic Suite connection providing the credentials.
- Created and last modified timestamps.
The table can be searched, filtered, sorted, and downloaded. If there is a column or some data you need that is not shown, please contact us.
Note: an AMS record describes how AlertMagic talks back to the alert source; the inbound flow of alerts is configured on the Integrations page, where each Integration has its own webhook credentials.
