AlertMagic - Configuring Connections and Users

Administration functions (such as creating Connections and Users) are performed in the Admin App.

This includes:

• Connection management
• Creating an Alert Management System Connection (e.g. a LogicMonitor or Meraki Connection)
• Creating an Incident Management System Connection (e.g. a Jira or ConnectWise Manage Connection)
• User management
• Making users Tenant Administrators
• Only Tenant Administrators can use the AlertMagic UI

Managing AlertMagic Connections

When creating Connections or editing existing ones, ensure you give AlertMagic access by selecting the relevant checkboxes in the create/edit dialog box. If you will be using AlertMagic to make changes to the Management System (e.g. acknowledging alerts in the Alert Management System), ensure that the connection is NOT configured read-only.

For other Connection administration documentation, please see the ReportMagic documentation.

Managing AlertMagic Users

Please ensure that AlertMagic UI users are configured as Tenant Administrators using the Admin app.

Refer to the Admin app help section for more details.