Feedback

Overview

All Magic Suite apps provide a way for users to submit feedback (whether logged in or not). When feedback is received, a ticket is created on our systems, and directed to the most relevant person - e.g. Operations for a support request, or to a product manager for a feature request.

How to Submit Feedback

Any user can submit feedback. Simply look for the speech bubble icon in the app's top menu.

When clicked, a pop-up appears, and you can choose the type feedback (and priority) such as:

• Bug Report
• Compliments
• Feature Request
• Support Request

Feedback Table

The Admin App provides a way for admins to view all the relevant feedback submitted by users of their system.

It lists our internal ticket reference (so we can track it), as well as details such as the user, a summary, description and priority.

Select a row then click the Screenshot or View buttons to see more details.

From the Profile page in any Magic Suite app, you can also view feedback that you submitted. This is available to all users.

Need further help?

For more help you can also:

• Access the online community https://community.panoramicdata.com/  where you can find answers, ask questions, and share insights in the forums
• Use the in-app Feedback form to submit a question